1. Introduction

At MY FÜZZ, we want you to be fully satisfied with your purchase. This Refund and Returns Policy outlines your rights and our procedures in compliance with the European Union Consumer Rights Directive (2011/83/EU).

2. Right of Withdrawal (14 Days)

You have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, you must notify us in writing (e.g., by email) before the withdrawal period expires.

3. Conditions for Returns

• Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.

• Products such as underwear, swimwear, and earrings cannot be returned for hygiene reasons unless faulty.

• Proof of purchase (order confirmation or receipt) must be provided with the return.

4. Return Process

• Contact us at info@myfuzz.com to initiate a return and receive return instructions.

• You are responsible for the return shipping costs unless the product is defective or incorrect.

• Please ensure the package is securely wrapped and tracked; we are not responsible for items lost during return shipping.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method within 14 days of receiving the return.

• Shipping costs from the original order are non-refundable unless the item was faulty or incorrect.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return your product for a refund and place a new order.

7. Defective or Incorrect Products

If you received a defective or wrong product, please contact us immediately. In such cases, we will cover the return shipping costs and provide a full refund or replacement.

8. Contact Information

For all questions regarding returns and refunds, please contact us:

Email: info@myfuzz.com

Address: [Insert Company Address]

Company Number: [Insert Company Registration Number]